Chief Sales & Client Services Officer (CSO)
Own the revenue engine. Close the right deals. Scale profitable growth.
iSupport Worldwide is hiring a Chief Sales & Client Services Officer (CSO) to build and lead a predictable, scalable revenue engine.
This role is for a hands‑on revenue executive. Someone who still closes enterprise deals, owns key client relationships, and knows how to turn growth into a system, not a scramble.
You will be accountable for net revenue growth across new business, expansion, and retention, while ensuring enterprise clients experience iSupport as a long‑term strategic partner, not a vendor.
The Mandate
- Drive net revenue growth through new business, expansion, and churn reduction
- Personally own and grow strategic enterprise accounts
- Build and lead a high‑performance sales and client services organization
- Create a repeatable, forecastable revenue model
This is a player‑coach role. Early impact requires personal deal ownership.
What You Will Own
- Drive net revenue growth through new business, expansion, and churn reduction
- Personally own and grow strategic enterprise accounts
- Build and lead a high‑performance sales and client services organization
- Create a repeatable, forecastable revenue model
This is a player‑coach role. Early impact requires personal deal ownership.
What You Will Do
- Design and execute a revenue strategy aligned with aggressive growth targets
- Own the full revenue lifecycle from pipeline to conversion, onboarding, and expansion
- Identify and pursue enterprise clients aligned with iSupport’s offshore delivery model
- Build systems that support predictable, repeatable growth
- Lead enterprise deal strategy, negotiations, and long‑term contract structuring
- Serve as executive sponsor for top‑tier accounts
- Maintain direct relationships with C‑suite leaders and senior operators
- Identify and execute expansion opportunities within existing clients
- Build, lead, and scale a disciplined, results‑driven sales team
- Drive outbound and inbound motions that consistently produce qualified enterprise pipeline
- Define ICPs, sales motion, and go‑to‑market discipline
- Lead the client services and account management function
- Ensure account managers operate as growth owners, not support staff
- Implement structured account growth plans, tiering, and expansion targets
- Establish systems for:
- Client health and risk tracking
- QBRs and executive reviews
- Expansion planning and execution
- Own Net Revenue Retention, churn, and expansion revenue
- Maximize client lifetime value
- Proactively mitigate churn and delivery risk
- Build visibility into pipeline, conversion rates, sales cycle length, and account performance
- Establish accurate forecasting and revenue reporting
- Run the revenue function with metrics, not anecdotes
Who This Is For
This role is for a senior revenue leader who still operates at deal level.
You bring:
- Experience as a CSO, CRO, VP of Sales, or equivalent
- A track record of multi‑million‑dollar revenue growth in BPO, offshoring, outsourcing, or workforce solutions
- Proven ability to personally generate pipeline and close enterprise deals
- Experience owning both new business and account expansion or client services
- Deep understanding of offshore delivery models, pricing, and margins
- Strong command of pipeline metrics, forecasting, and revenue operations
- An active network of decision‑makers in US mid‑market and enterprise accounts, with AU or UK exposure as a plus
You are expected to personally contribute to pipeline and client acquisition within your first 90 to 120 days.
How You Will Be Measured
- New revenue personally generated
- Total revenue growth
- Net Revenue Retention
- Expansion revenue
- Client retention and churn
- Deal size and sales cycle efficiency
- Client satisfaction metrics such as CSAT or NPS
- Gross margin per client
Why This Role Exists
iSupport Worldwide is shifting from growth driven by effort to growth driven by systems.
This role exists to:
- Make revenue predictable
- Make expansion intentional
- Make enterprise clients stay and grow
If you are a revenue leader who wants real ownership, real influence, and real upside, this is not a symbolic seat. It is a build role.
Ready to drive growth and build lasting client partnerships?
This is a senior ownership role with real authority, real upside, and real expectations.
If you are a revenue leader who still closes, builds systems, and wants direct impact on company growth, we want to hear from you.
Submit your application and executive background here:
Or email your intent and resume to careers@isupportworldwide.com
All applications are reviewed confidentially. Shortlisted candidates will engage directly with executive leadership.
(US): +1-888-524-4799
buildyourteam@isupportworldwide.com applynow@isupportworldwide.com
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