Over the past 50 years, the global job market has dramatically changed, especially for blue-collar jobs. Offshoring and outsourcing industrial jobs to developing economies became common, changing how developed countries’ economies work.
Is a similar change happening in the world of white-collar jobs?
Three trends that have grown over the past 15 years are coming together to bring about the globalization of professionals and the permanence of offshoring white-collar jobs.
It could change how we think about standard office work.
Generative AI's Power
One of the main things that could cause this change is how quickly and deeply creative artificial intelligence (AI) is improving. Notably, technologies like ChatGPT have made great strides, which has opened the door to big changes in many professional fields. These AI innovations could change people’s jobs in software engineering, marketing, creative design, and administration.
McKinsey suggests using generative AI tools in combination with humans to enhance their productivity and efficiency. Companies considering AI should identify areas where it could significantly impact their operations.
Generative AI will change how we work and interact with the world, help us be more creative, make new scientific findings, and let us do things we could not even imagine. Forecasters estimate that AI could add more than $15 trillion (about $46,000 per person in the US) to the world economy by 2030.
The effects of this tech boom are still being felt, and we are just starting to figure out how big of an impact it will have on the workforce.
The rise of remote-work technologies
The widespread use of technologies that can be used from a distance, such as cloud computing and Software as a Service (SaaS), is another trend that is changing things. These technologies have become an important part of business processes, changing how businesses work and work together.
As remote work and collaboration tools make it easier for employees to meet and collaborate from anywhere globally, geographic boundaries are becoming less critical, enabling the globalization of professionals.
Cloud computing has changed the banking and financial services industry by enabling banks to handle large amounts of data, come up with new and better ways to manage their customer relationship management, and provide services to customers no matter where they are, what day it is, or what time it is.
Cloud computing has also transformed the healthcare and retail industries. Healthcare providers can now safely store and share patient data, work with other healthcare providers, and improve patient outcomes. Meanwhile, retailers store and share customer data safely, work with other retailers and improve the customer experience.
Offshoring white-collar jobs are more likely to happen now that more technologies let people work from home. This shift has accelerated as companies seek talent wherever it may be found.
Better connection and communication
The rise of new connections and communication tools is the third trend that could lead to the globalization of professionals. These tools have greatly changed how teams work together and improve their processes. Instant messaging platforms like Slack, secure cloud storage solutions like Dropbox and SharePoint, high-quality videoconferencing software like Zoom and Teams, powerful SaaS-based project management tools like Confluence, JIRA, and Trello, strong client management systems like Salesforce and HubSpot, and real-time document editing software like Google Docs are all essential in the modern workplace.
Cloud-based tools that let you work on shared documents and spreadsheets with other people in real time have made it much easier to work together and share comments on shared documents. Microsoft Teams is an example of a modern, secure, and effective team communication tool made with business needs in mind.
Collaboration solutions give end users access to features like voice, calendar, chat, file sharing, and video meetings, which have become important in the modern workplace. For example, some organizations were able to change how they worked and held meetings because of videoconferencing options.
With these tools, professionals can work together smoothly, regardless of location.
The Philippines, a Growing Center for Offshoring White-Collar Jobs
As these trends evolve, the Philippines is one country ready to take advantage of the spread of white-collar work. The Philippines is known as the world’s offshoring services hub. It has a growing English-speaking workforce and is quickly building the digital infrastructure and skill sets it needs to be at the center of the global economy in the 2020s and 2030s.
As the Philippines becomes a global hub for offshoring white-collar jobs, companies that want to take advantage of this trend will find iSupport Worldwide a valuable partner.
iSupport Worldwide as an Offshoring Partner
iSupport Worldwide has experience and offers a wide range of offshoring services to meet the changing needs of businesses in the digital age.
Customer Support: iSupport Worldwide is best known for its outstanding customer support services. Their well-trained and English-speaking staff ensures that your customers get the best help possible, improving your brand’s image and making your customers happier.
Technical Support: iSupport Worldwide offers technical support services for companies that need technical help. Their skilled employees can fix computer problems, help with software, and help customers with questions about technology.
Back-Office Operations: iSupport Worldwide can help you improve your back-office operations by handling chores like data entry, document processing, and administrative support. This lets your team work on more important business tasks.
Content moderation: It is important for companies today to keep the Internet safe and interesting. iSupport Worldwide can help moderate your content and ensure that user-generated content follows the rules of your website.
Digital Marketing: In the age of digital marketing, iSupport Worldwide offers various services, such as social media management, content creation, and digital advertising support, to help businesses reach their target audience successfully.
IT (Information Technology) and Software Development: Work with iSupport Worldwide on software development and IT projects to take advantage of the Philippines’ growing pool of IT ability. Their skilled programmers can make software solutions that fit your business’s needs.
Finance and accounting: iSupport Worldwide offers services like bookkeeping, payroll handling, and financial analysis to help your business stay financially healthy.
Data Entry and Processing: Businesses of all sizes must handle their data well. iSupport Worldwide can handle tasks like data entry, cleaning, and processing so that you can make choices based on accurate information.
E-commerce Support: For e-commerce businesses, iSupport Worldwide offers e-commerce support services like order handling, inventory management, and answering questions from customers. This makes sure that your customers have a smooth time shopping online.
Customized solutions: iSupport Worldwide knows each business has its own needs and works to meet them. They work closely with clients to ensure that the offshore solutions they come up with align with their goals and needs.
The convergence of AI, remote-friendly technologies, and advanced collaboration tools are transforming white-collar work, potentially involving distributed global teams, particularly in countries like the Philippines. This rapid change requires businesses and professionals to adapt and seize opportunities.
If you’re ready to explore the benefits of offshoring white-collar jobs the Philippines and want to learn more about how iSupport Worldwide can assist your organization, it’s time to take action.
Contact us today to explore the future of white-collar work.