Digitalization is a hot commodity today, but rapid adjustments for digital advancements can be time-consuming and full of risks. Fortunately, offshoring comes to the rescue. 

If there is something inevitable about the ever-changing business landscape, the future of operations is digital. The Covid-19 pandemic reinforces this, with social-distancing restrictions that require people to avoid crowded public spaces like offices and manufacturing floors. Granted, we still have industries that heavily rely on in-person operations, like construction, oil drilling, and mining. However, even then, their admin operations can still benefit from digitalization.

Some industries are already steadily moving towards 100% digital adaptation. The combination of digitalization benefits and pressure from competition has sent massive waves of businesses into the digital space. Understandably, there are still some resistance and struggles as companies undertake tedious and sometimes costly changes in digitalization.

Companies pour millions into digital transformation. When unguided, they end up with unsatisfactory returns and disjointed operations as a. Venturing the digitalization journey alone could be a disaster waiting to happen for those unprepared and uninformed.

Fortunately, businesses have access to reliable partners to help them conquer quality IT outsourcing. How exactly does IT outsourcing meet business demands for digitalization? Why is it a less stressful and less costly approach to achieving the much-needed transformation? And where can a small business with limited funds and many challenges get access to qualified IT professionals on a budget? 

Here are a few things you need to know about IT outsourcing for your digital transformation needs.

Business Demands for Digitalization

Digitalization isn’t a plug-and-play solution that solves business problems instantly, nor is it a one-time investment. It’s a continuous journey as tech and digital advancements evolve rapidly daily.

There is a wide variety of technology that businesses can utilize. This means companies need to strategically identify the cost-efficient, most apt, and overall most beneficial solutions for them.

For most businesses, automation is one of the top benefits of digital transformation.


Business operations, when performed manually, can be a laborious and exhausting task for people. Despite having the skills, knowledge, and experience to handle work, another element influences their performance in any given process. Fatigue could affect their output, even leading to errors and inefficiency. These repetitive processes often pop up in manufacturing, transportation, accounting, and security.

Repetitive and menial tasks are the best ones to transform with automation. The application of automation technologies allows for faster and more accurate production and results, limiting human error and freeing up employees to allocate resources on more revenue-generating tasks. Human input only becomes necessary when defining and supervising the process. Some of the most impactful approaches involve robotic process automation (RPA) and business process automation (BPA).

Artificial Intelligence

Nothing beats human intelligence for business operations. The combination of rational thinking, in-depth field knowledge, predictive analysis, and experience is valuable for critical business decision-making. However, sometimes, there can be an overwhelming amount of data for people to review, sort, and analyze. This is where AI comes in.

Artificial intelligence (AI) simulates human thinking through machines, ingesting large quantities of data to analyze patterns, make predictions, and other processes humans can perform. The applications of AI are endless, making it a vital part of digital transformation. One of AI’s finest products is chatbots, currently seen on most tech-forward company websites and social media accounts. These bots ensure that people are replied to promptly and accurately, increasing the chances of closing sales for businesses. Chatbots are cost-effective alternatives or supplements to dedicating hundreds of customer representatives to answer every customer’s concerns.

Digital Storage System

Businesses pursuing digitalization migrate most, if not all, of their operations online. As a result, nearly everything in their workflow needs to adjust to the new and cloud-based environment. The process gave birth to the most valuable business asset: data. As businesses move to the cloud, all collected information becomes a tool to improve insights and call-to-actions for every facet of the operations.

Big data collected online needs to be managed and stored correctly. Used properly, it can unlock data-driven insights for companies to improve customer experience, operation agility, productivity, and efficiency. Those benefits start with collecting business data, making digital storage systems a must-have for future companies.

When performed correctly, digital transformation can save your company a lot of money and resources while ensuring that you are at the forefront of maintaining or enhancing your business processes. Digitalization has plenty more features beyond these three.

But like initially mentioned, it requires a considerable investment — putting small businesses in a pickle when approaching digitalization.

Small Business Challenges to Creating an In-House Team

Digitalization is the application of digital programs, software, and technologies within different parts of an existing business operation. When converted into entrepreneur-speak, it means purchasing services and tools to replace obsolete or less efficient versions.

The process also involves hiring IT professionals to install and integrate those tools into the existing operations. Unfortunately, recruitment and hiring add to business expenses that digitalization already demands. This makes digitalization for small businesses challenging if not managed right.

Small businesses have challenges coming from every direction, especially in the ever-changing digital marketing landscape. Now you have two big-bill business expenses to worry about: digitalization and recruitment. One might have to give way if your budget can’t cut it. Digitalization won’t wait, which means recruitment might have to take the backseat for this one. But how can your company pursue digital transformation without qualified IT support professionals at the helm? This is where IT outsourcing can save small businesses.

IT Outsourcing For Small to Medium Businesses

IT outsourcing refers to a third-party service that will act as your company’s IT department. They handle all IT-related endeavors, including the IT infrastructure’s creation and management. Every digital tool and program you plan to utilize for operations will go through IT support, specifically for these essential processes:


In essence, the first step towards digitalization will always be creating an IT support team. However, you wouldn’t recruit an in-house division unless you know what programs and tools you need for your operations. Once you have a complete list of those technologies, the outsourced IT support team can consider the technical aspects.

For small businesses, hiring an in-house IT division will cost a lot of money. Recruitment strategies alone command a high price.

On top of that, income and compensation packages for every employee you hire will become a long-term business expense. Of course, you wouldn’t expect them to carry their tools and equipment. The company will also pay for those.

Since IT support is critical to digitalization, outsourcing firms often provide managed IT services. It means no more worrying about hiring difficulties and expenses, digital tools and equipment procurement, and overhead costs. For small businesses, the cost-saving package helps them pursue digital transformation with a more focused approach.

IT outsourcing is among the most outsourced business functions because it is the first services companies need for digitalization, making it a worthy but cost-efficient investment. Now it begs the question, “Where can you find high-quality outsourced IT professionals and services that fit a small business budget?”

The Philippines: A Talent Pool of IT Professionals

Before anything else, we need to talk about the rise of remote work arrangements. Most businesses rely on the old business model that requires ventures to invest in commercial spaces and establishments for operations. However, the business landscape is fast moving into a digitally-central world. The Covid-19 pandemic only pushed businesses farther into the shift to remote work.

For outsourced IT services, both managed and unmanaged, the need to dedicate commercial space is non-existent. There might be a few processes and tasks that require on-site work arrangements. However, most ventures could thrive in a 100% shift to a remote work environment, so you can search worldwide for high-quality talent and services for IT support. That quest could lead you to the Philippines.

The Philippines boasts a rich collection of licensed IT practitioners and services for small businesses in the international scene, a known haven for business process outsourcing. With global IT spending breaching the four trillion USD territorythe demand for IT professionals quickly turned into high salary ranges for countries in North America, Europe, and Australia.

The Philippines is an outsourcing favorite in the business landscape. Backed with solid support from the national government, the BPO sector of the country is home to over 4.5 million outsourcing talent, and approximately 70,000 of them are IT pros.

iSupport Worldwide recognizes the need for small businesses to pursue digitalization while maintaining cost-efficiency. The prominent Inc. 5000 company invested heavily in recruitment strategies and value proposition to attract the best out of the IT talent pool to assist in that quest.

iSupport Worldwide can now support small businesses looking for specialists in these specific IT-related professions:


Digitalization is a proven strategy for business success, and small businesses will find that the first step involves strengthening the IT support division. If you need high-quality IT practitioners and managed services for a budget-friendly price, all you need to do is book a call with us.

About iSupport Worldwide:


iSupport Worldwide is your modern offshoring partner providing world-class services, dedicated staffing, facilities, and managed operations for fast-growing companies and small and medium-sized businesses. You get tailor-fit outsourcing and offshoring solutions to unlock your growth opportunities with us. The US-owned offshoring company is an honoree of the Inc. 5000 list of fastest-growing companies in America for 2021.

If you are looking to grow or are facing recruitment challenges nowadays, book a meeting or connect with us online to start your hassle-free journey towards success.


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