In the post-COVID years, a leading US wholesaler of imprintable clothes and accessories faced significant challenges in talent acquisition. They partnered with iSupport Worldwide, a strategic offshoring company, to address these challenges.
This partnership helped them overcome the limitations of the US talent market, leading to substantial business growth and operational efficiency.
Business Challenge
The wholesaler experienced rapid business growth post-COVID, which increased the demand for entry-level positions. However, the US talent market became challenging due to pandemic-related factors such as fewer candidates, low unemployment rates, and the need for diversified talent.
This situation prompted the wholesale company to explore offshoring as a solution.
Business Solution
In their search for an offshoring partner, iSupport Worldwide stood out due to its ability to rapidly recruit top talent and provide a cost-effective pricing model. The key aspects of iSupport’s solution included:
- Rapid Recruitment: iSupport’s recruitment process—from calibration and job ad creation to interview scheduling and contract signing—takes only 30 days. This swift process enabled the client to staff specific entry-level roles with qualified candidates quickly.
- Talented Quick Learners: The iSupport team members quickly became familiar with the client’s business processes and systems. This facilitated a diversified staffing model that spanned various locations and time zones.
- Reasonable Pricing Model: iSupport offered a cost-effective pricing structure, allowing the client to achieve significant cost savings compared to hiring locally in the US.
Results
The partnership with iSupport Worldwide yielded impressive results for the wholesaler:
- Talent Retention and Continuity: Since 2021, 150 of the original entry-level staff provided by iSupport have remained employed with the client.
- Streamlined Operations: During peak seasons, the offshore team processed all client orders on the same day, preventing potential market share loss.
- Cost Savings and Growth: iSupport’s pricing model allowed the company to save between 78% to 138% on staffing costs. These savings enabled them to expand their offshore team to over 200 employees and extend support to various departments, including accounting, finance, customer support, IT, and tech support.
Reasons to Recommend iSupport Worldwide
The wholesaler strongly advocates for collaborating with iSupport Worldwide due to several compelling reasons.
Firstly, iSupport cultivates a strategic partnership that harmonizes with the client’s core values, ensuring a seamless alignment.
Additionally, iSupport’s rapid talent sourcing capabilities enable businesses to adapt quickly to shifting demands, allowing them to stay agile in a dynamic market.
Furthermore, iSupport’s cost-effective pricing model ensures operational efficiency without compromising financial stability, making it an attractive option for businesses seeking to optimize their resources.
Lastly, iSupport’s culture aligns well with the client’s company ethos, fostering a collaborative and supportive environment that promotes mutual success.
The Bottom Line
The wholesale company’s offshoring journey with iSupport Worldwide demonstrates the potential of offshoring to unlock global talent, drive business growth, and enhance operational efficiency.
By leveraging iSupport’s capabilities, the company was able to meet its talent needs, streamline operations, and achieve significant cost savings, paving the way for continued success and growth.
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