A business solution for growing your company

Offshoring, or moving business operations abroad, is important in today’s global corporate environment. Several case studies show offshoring as a successful business strategy. Facebook acquired WhatsApp for $19 billion due to its successful product and cost efficiency achieved via offshore outsourcing. Corporations like Google and Amazon have achieved similar success via offshore.  

Offshoring, or overseas remote work, helps organizations reduce costs, and access to global talent, and innovation, as seen in these case studies. This article will examine these genuine case studies to reveal offshore successes in today’s corporate climate. 

Offshoring Case Studies 

The offshore remote work strategies of tech giants such as WhatsApp, Google, Amazon, and CuriosityStream have significantly contributed to their success. By learning from successful offshoring case studies and implementing best practices, companies can optimize the benefits of offshoring remote work. 

WhatsApp: A $19 Billion Offshoring Triumph 

WhatsApp’s offshoring business strategy played a significant role in its success by reducing costs and aiding in product development. Offshore development teams are often situated in regions with lower labor costs, allowing companies to save money while accessing skilled talent from around the world.  

WhatsApp offshored its software development to Eastern Europe before its launch in 2009, and later, some of its Russian developers moved to the USA as the organization grew. 

This strategy allowed the company to focus on core operations and customer support while the offshore team handled the tech groundwork providing design solutions. WhatsApp’s offshore outsourcing endeavor helped it reduce costs and build a successful product, which later led to its acquisition by Facebook for $19 billion. 

By partnering with offshore experts, WhatsApp was able to grow its business and expand its market. Overall, WhatsApp’s offshore business strategy was a crucial factor in its success. 

Google: Tapping into Global Talent Pools 

Google has leveraged offshoring to access specialized skills and cost efficiency. Its business strategy involved acquiring Ukraine-based CloudSimple in 2020 to expand its cloud-based offerings, demonstrating its use of offshoring to access specialized skills.  

Offshoring has also provided Google with access to a vast talent pool, allowing the company to set up offshore software development teams worldwide and access diverse skills and technical expertise.  

This approach has enabled Google to benefit from cost efficiency, shared responsibility, reliability, and time savings, while also fostering knowledge transfer and skill development.  

By tapping into the global talent pool through offshoring, Google has been able to access specialized skills and drive cost efficiency, ultimately contributing to its business success. 

Amazon: Expanding Global Reach through Offshoring 

There are several examples of Amazon’s successful offshoring initiatives that have impacted the company’s growth and innovation. In Europe, Amazon has more than 50,000 permanent employees and ships over a billion units annually.  

Amazon also acquired the startup Ring in 2018, which had a programming team in Eastern Europe specializing in outdoor home security solutions. Amazon has also outsourced the production of devices such as the Kindle to Foxconn factories in China.  

These offshore initiatives have allowed Amazon to access bigger talent pools, reduce financial expenses, and obtain scalability opportunities.  

CuriosityStream: Offshoring for Innovation 

CuriosityStream, a global media brand and streaming service, decided to outsource programming talent to develop a new video feature for their streaming platform. In 2019, they hired a team of six programmers to work on the feature, which led to an increase in the number of hours watched through their service and a reduction in operational costs.  

The success of this outsourcing strategy led the company to continue collaborating with the offshore team. CuriosityStream’s CTO, Andre Silva, recommends integrating offshore teams with in-house teams for hybrid outsourcing. 

Key Success Factors in Offshoring 

The success of any offshore business strategy is equally important to both the outsourcer (client) and the vendor. The common factors that contribute to the success of offshoring remote work include cost efficiency, access to specialized skills, and global expansion.  

However, cost should not be the only factor influencing the decision to go overseas with all or part of the business processes.  

Other factors that should be considered to guarantee offshore remote work success, such as, defining the scope of the project, selecting the right service provider, hiring the right staff, effective communication, cultural alignment, and strong project management. 

Factors Crucial to the Success of Offshoring

Defining the Scope of the Project: Clearly identifying the project’s key elements, services to be offshored, available internal technological resources, and project management responsibilities is a critical step in ensuring offshoring success. 

Selecting the Right Service Provider: Choosing the appropriate offshore outsourcing provider is crucial for the success of the offshore remote initiative. 

Hiring the Right Staff: Recruiting and onboarding suitable offshore staff, including starting with senior personnel, is essential for a successful offshore remote work venture. 

Effective Communication: Establishing and maintaining clear and effective communication channels between the onshore and offshore teams is a vital success driver in offshoring. 

Cultural Alignment: Ensuring that there is cultural alignment between the onshore and offshore teams is important for the success of offshore software development. 

Strong Project Management: Implementing robust project management practices is essential for the success of offshore teams. 

The practice of offshoring presents both opportunities and challenges for businesses. While it can lead to cost savings and access to global talent, offshoring is not always a guaranteed path to success. 

However, real-life success stories, such as those of WhatsApp, Google, Amazon, and CuriosityStream, demonstrate how companies have effectively navigated the complexities of offshore collaboration and reaped the benefits. These examples underscore the importance of strategic decision-making, effective communication, and building trust with offshore partners. 

Partnering with iSupport Worldwide 

As a leading offshoring partner based in the Philippines, iSupport Worldwide has demonstrated a remarkable ability to harness the power of offshoring to drive business growth and excellence for its clients. 

One of the biggest US wholesalers of imprintable clothes and accessories partnered with iSupport Worldwide for offshoring, allowing rapid recruitment and reasonable pricing. The offshore team significantly contributed to business growth by ensuring timely customer order processing. 

Team leaders of an Agri-Tech Company have benefited from iSupport’s offshore services, which have enabled them to make data-driven decisions, optimize performance, identify areas for improvement, and enhance productivity. 

A solar technology firm improved customer satisfaction by partnering with iSupport, resulting in a rating increase from 1.6 to 3.8. Renogy recommends iSupport due to its cost advantage and unique business model, which sets it apart from BPO companies. 

The iSupport Worldwide Factor 

The key factors that underpin iSupport Worldwide’s offshoring triumph include:  

Key reasons in iSupport Worldwide's outsourcing success

Specialized Expertise: iSupport Worldwide’s offshoring service strategy focuses on accessing specialized expertise, which contributes to their clients’ enhanced product & service development and innovation. 

Cost-Efficient Solutions: The company helps its clients’ leverage offshoring to achieve cost-efficient solutions, allowing clients to allocate resources strategically and maximize their bottom line. 

Risk Mitigation: iSupport Worldwide is a cohesive offshoring partner that helps clients minimize risks and optimize resource allocation, which are particularly crucial during economic uncertainties. 

Get to Know Us More 

iSupport chose to build a base in the Philippines because English is their official business language and standard in schools. Thus, the country has a significant population of proficient English-speaking professionals. 

Businesses that offshore their work to the Philippines can increase revenue with affordable labor, highly qualified workforce, and favorable business climate 

iSupport Worldwide is a consistent member of the Inc. 5000 and an Inc. Power Partner, emphasizing the company’s superior outsourcing solutions and commitment to customer satisfaction. 

 Are you considering offshoring as your innovative move for business growth? 

Contact our team today for a no-obligation consultation and learn how we can help your business thrive.